Microsoft Wins 4th Straight Web Support CRM Service Award
Microsoft Wins 4th Straight Web Support CRM Service Award
Also takes home top honors in Customer Case Management and Contact Center Search
CRM Magazine released their 16th annual CRM Service Awards this week, and for the fourth straight year, Microsoft took the top spot in the Web Support category.
Microsoft also achieved top marks in Customer Case Management for the second year in a row, and won their first award in Contact Center Search.
Microsoft CRM web support second to none
Microsoft has dominated this category in recent years, in large part due to its powerful Azure cloud service and the company’s continued investment in cloud technology and services.
CRM Magazine analysts also pointed out that “the ability to connect data from partner platforms, such as LinkedIn, extends Microsoft’s capabilities,” offering more value to Microsoft Dynamics 365 users.
And like us, CRM Magazine is impressed with Microsoft’s direction and investment, noting that the tech giant has “doubl[ed] down on its strong community and search capabilities and expand[ed] its AI-powered elements.”
Case management matters
If you can’t keep your customers happy, you can’t keep your customers. CRM industry leaders understand that, and Microsoft is no exception, as CRM Magazine tapped Dynamics 365 for top honors in Customer Case Management for the second year running.
According to CRM Magazine analysts, Microsoft “has a unique value proposition with applications built on a modern platform fueled by AI.”
The goal, of course, is to make your customer service reps faster, smarter, and more effective. Microsoft has been pumping time and money into this AI push for years, and that commitment is paying dividends for Dynamics customers.
Contact centers getting smarter
Case management isn’t the only area where Microsoft AI investments are paying dividends. As the CRM Magazine editors point out,
…solutions today must be able to deliver the best information at the right moment proactively from across entire information ecosystems that span cloud, on-premises, and third-party data sources.
And after years of investment, Microsoft has taken top marks in contact center search capabilities, including industry-best scores in both customer satisfaction and cost, and typically high marks in direction.
The future is bright for Dynamics 365 users
As Microsoft continues to pour resources into top-notch development of their already-industry-leading business technology, it’s hard not to feel optimistic as a Dynamics user.
Over the past decade, we’ve seen Microsoft make huge leaps forward with their customer relationship management products.
The Microsoft focus on cloud technology and AI, coupled with easy integration with long-standing Microsoft Office products, has made Dynamics a clear industry leader in 2019 and for years to come.
Meanwhile, Microsoft has spared no expense in improving their once-maligned user interface, and built a strong partner network in support of their cloud applications.
All that and more means we couldn’t be more excited about the future of Microsoft Dynamics 365 or the Azure cloud.
Are you taking full advantage of Dynamics 365 in the cloud?
Microsoft Dynamics 365 offers the best cloud platform and support on the market, but if you’re still using an outdated, on-premises version of Microsoft Dynamics CRM, you aren’t reaping those benefits!
To learn more about why you should migrate your Dynamics CRM to the cloud, contact us or follow the link below!
EZ Buttons releases version 3.0!
Chicago, IL – [November 20th] - We are thrilled to bring you EZ Buttons 3.0, a game-changing update packed with powerful tools to streamline your sales process and help you get more done, faster. With EZ Buttons, turn time-consuming, multi-step tasks into quick,...
Microsoft Dynamics 365 Business Central + CRM Integrated Demo | Dynamics Deep Dive Series
In This Demo You Will Learn To: Personalize your CRM to focus on the data that matters most. Create custom dashboards to track critical metrics efficiently. Use data views to help your team make smarter, faster decisions. Simplifying Sales with Microsoft Dynamics 365...
How to Track Your Goals and Metrics in Microsoft Dynamics 365 CRM – Dynamics Deep Dive Series
In the fast-paced world of sales, efficiency and clarity in managing goals and activities are extremely important. Microsoft Dynamics 365 CRM is a transformative solution for sales teams looking to enhance productivity and smash their sales targets. Join experts Peter...
Why MSP’s Should add CRM to their Solution Portfolios
We’re entering a new era in CRM. All the old reasons for customers buying CRM are still valid. But the advent of AI is making the case for renewed interest in CRM. To modify an adage, “If it’s interesting to my customers, then it is fascinating to me!”. AI is...
Boost Your MSP Earnings with Strategic Partnerships
Time is money, we’ve been told since childhood. The idea is that people should focus their attention on the things that bring value to them, and avoid the things that don’t. Since time is a precious resource, it makes sense to try and maximize its utility as it’s the...
CRM Launch in 5 Weeks – Get Results Fast!
CRM is becoming a must-have tool for businesses to stay competitive. But the process of setting it up often wastes time and resources without getting the expected results. To solve this, we've created a new approach that makes the implementation process easier and...
How Most CRM Project Fail & Yours Won’t | CRM Strategy
In today’s fast-paced business world, implementing CRM is more important than ever. However, the reality is that 40 to 70 percent of CRM projects fail, causing significant time and financial losses. This highlights the need for effective strategies rather than relying...
Do This to Avoid Wasting Time and Money With Your CRM
CRM as the Backbone of Competitive Advantage Investing in a CRM system can either significantly boost your business or fail to meet expectations. Enhancing sales growth, operational efficiency, productivity, customer retention, and responsiveness are crucial benefits....
Adding CRM to Your Solution Offering – Not Just a “Nice to Have”
Many MSP’s hesitate to add non-infrastructure solutions to their offerings. There are a lot of reasons for this: Lack of experience with the solution Fear of losing focus on the vital infrastructure solutions that make up the core offerings Uncertainty over the...
Why MSP’s Should Care About CRM
Every MSP cares about their customers. Reliability. Trustworthiness. Committed. These are the attributes that MSPs want to reflect back to their customers. In an earlier I post I talked about the pain that many customers are feeling because of a CRM install gone bad....
David Marincic is Partner Experience Manager at Azamba. He also manages and edits Azamba publications and social media channels.
David believes in the importance of good planning, sound practice, effective communication, and continued education in order to get the most from any technology solution.
