Why is Sage support so important?

Put simply, even if you already have support from a fantastic IT department and/or a knowledgeable, responsive Sage CRM partner (and if you don’t have a good partner, we’re just a phone call away!), there is no substitute for the developers of your Sage CRM system actively providing support for that system.

With your Sage CRM still supported, Sage will:

• develop and deploy fixes, workarounds, and updates for your system
• support integration with compatible Sage 100 and Sage 300 ERP systems
• provide updated Knowledgebase articles for common issues with your system
• offer support services by live chat, email, or phone for more complex issues

But all that support goes away once your system is retired. Any technical issues you face while running an unsupported system are up to you or your Sage CRM partner to solve; Sage will not perform maintenance, deploy updates, or develop fixes or workarounds for unsupported products.

That doesn’t mean you can’t run unsupported Sage CRM system, but it does mean your aging system will become more vulnerable to breakdowns and more difficult to fix when it does break down. Even if you or your partner are Sage CRM savants, that’s a tough spot to be in. After all, your mechanic may know your discontinued car inside and out, and that car may be a finely-tuned machine, but that won’t make it any less of a nightmare to find replacement parts as it ages.

Is my version of Sage CRM still supported?

As of December 31, 2015, Sage uses an N – 1 policy for determining which versions of its CRM systems remain supported. All that means is that Sage supports the most recent version (N) and one previous version (-1). Whenever a new CRM version is released, it becomes the new N, the previous N becomes the new -1, and the previous -1 is retired, usually with a 6-month grace period to allow customers seeking upgrades to newer systems to do so.

The next Sage CRM release is scheduled for Q1 2018. At that time, Sage CRM 2018 will become N, Sage CRM 2017 will become -1, and Sage CRM 7.3 will be retired and phased out of Sage support.

Bookmark this page for up-to-date information on supported Sage CRM versions. You can also find Sage’s supported CRM systems here.

What if my Sage CRM is—or soon will be—unsupported?

Can your business run for a month without CRM? If the answer is no, then you need to upgrade your system. If the answer is yes, you probably aren’t getting enough value out of your current system.

Either way, we’d like to talk to you. At Azamba, Sage CRM is all we do. We want to help you maximize on your Sage CRM investment—and on your protection of that investment. Call us today for an implementation or upgrade consultation, or contact us using the form below: